Code 1001-21

Troubleshooting

Code 1001-21

Category: Troubleshooting

Symptom

The following code was reported in Pulsewave® Software: 1001-21: Cuff pressure was not high enough to measure Systolic (SYS).

Applies To

Pulsewave® Software

Explanation

This code can be reported in the case of more than one user sharing a single account. It can also be reported if the settings are incorrect for the Target pressure preference. If the Target pressure high is not set high enough, data required to measure SYS may not be captured. Systolic blood pressure is not given with this code. However, other results may be provided.

Troubleshooting

If you are the only person using your account to submit readings:

  1. Confirm that Target pressure preference is set to Auto.*
  2. Take another reading.

If more than one person submits readings using your account:

  1. Confirm that Target pressure preference is set to Manual.*
  2. Ensure that the Target pressure high is set to “280,” and the Target pressure low is set to “45.”
  3. Take another reading.

* To learn more about Target pressure preference, please read the instructional article “Using Reading Mode.”


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