Code 10004

Troubleshooting

Code 10004

Category: Troubleshooting

Symptom

The following code was reported inPulsewave® Software: 10004: The device is not valid.

Applies To

Pulsewave® Device

Explanation

This code is reported when the Pulsewave® Device that you are using has been deactivated in our system.  This may be the result of a recall initiated by Biosign Technologies.  Another case where this code may be reported is if your Pulsewave® Device is to be returned to Biosign Technologies under a RMA for repair or replacement.

Troubleshooting

This code requires you to contact Customer Support for further assistance.

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Customer Support