Code 10005

Troubleshooting

Code 10005

Category: Troubleshooting

Symptom

The following code was reported in Pulsewave® Software: 10005: The user name or password is incorrect.

Applies To

Pulsewave®

Explanation

This code is reported when there was an error in the entrry of your user name or password.

Troubleshooting

  1. Confirm your user name and password are correct
  2. Confirm your password case is correct.  User names are not case sensitive but passwords are.
  3. If you forgot either the user name or password to your account, you may reset it on the Pulsewave® website, provided that you verified your email address with our system.  For detailed instructions, please read the following instructional articles:  "Forgot Your Password?" or "Forgot Your User Name?"

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