Code 10015

Troubleshooting

Code 10015

Category: Troubleshooting

Symptom

The following code was reported in Pulsewave® Software: 10015: The reading was not associated with a device.

Applies To

Pulsewave® Device

Explanation

This code is reported when the serial number of the Pulsewave® Device was not saved with the reading.

Troubleshooting

  1. Open the Preferences in the Pulsewave® Software and click on the “About” tab to confirm the serial number is reporting.
  2. Reset the Pulsewave® Device by pressing the red reset button on the device.  Take another reading.
  3. Restart your computer.  Launch the Pulsewave® Software and take another reading.
  4. Connect the Pulsewave® Device to a different USB port on your computer* and take another reading.
  5. Disconnect other USB devices (printer, scanner, etc) from your computer and take another reading.
  6. If possible, connect and test the Pulsewave® Device on another computer.
  7. If possible, test the Pulsewave® Device with another USB cable.

*Note:  If you have the Pulsewave® Device connected to a USB hub, disconnect it from the hub and connect it directly to a USB port on the computer.

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